Loan Team Manager
$70,320–$70,320 year
On-siteMilwaukee, Wisconsin, United States
Job Summary
Manage day-to-day lending operations for Northwestern Mutual Credit Union, overseeing delinquent loans, collections, and member service across all channels. Direct assigned personnel through training, development, and performance reviews while ensuring redundancy in critical processes. Contribute to strategy execution, vendor management, and process improvements, serving as the subject matter expert for lending procedures and systems. Collaborate with compliance and auditors to address loan exceptions and recommend operational changes to maintain regulatory adherence. Perform loan officer duties including consultations, underwriting, and document preparation as needed.
Required Qualifications
- Bachelor's degree with emphasis in business, finance, or a related field
- at least 5 years' experience in a credit union or other retail financial with a focus on lending and risk management
- Minimum of 3 years' experience in managing people
- Strong verbal and written communications skills with demonstrated ability to interact professionally with a diverse customer base
- Strong organization skills and ability to manage and attend to detailed information
- Solid working knowledge of computerized financial business applications and personal computer software applications
- Accountability
- Attention to Detail
- Audits
- Compliance
- Metrics, Monitoring & Reporting
- Learning Agility & Critical Thinking
- Process Improvements
- Talent Development & Planning
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