Loan Support Specialist I
On-siteWestlake, Ohio, United States
Job Summary
Review and understand credit reports to make accurate lending decisions on consumer retail installment applications consistent with company policies. Recognize and resolve challenges early to ensure applicants receive a great customer service experience while spotting and addressing potential fraud or inconsistencies. Communicate manual decisions to appropriate parties and conduct customer interviews as needed to determine capacity, willingness to pay, and credit report discrepancies. Update, rescore, or re-evaluate applications when new information becomes available. Provide peer leadership and mentorship for higher-level responsibilities. This part-time position involves working overtime, night-time, and weekend hours as job duties demand.
Required Qualifications
- High school diploma or equivalent
- Ability to understand and assess credit risk
- Ability to multi-task and detail oriented
- Excellent written and verbal communication skills
- Ability to work autonomously and have a high degree of self-motivation working in a fast-paced environment
- Excellent organizational and time management skills
- Ability to work effectively with UCFS' employees and customers
- Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word), Online Origination Systems, automated fraud control Systems and AS/400
- Ability to talk and hear over the telephone using a headset
- Ability to use hands to type, sort, file paperwork, and dial and/or answer telephone calls
- Vision ability to see and read computer screen at close distance
- Ability to sit near others
- Part-time position availability
- Willingness to work overtime, night-time and weekend hours
- Willingness to permanently change schedules as job duties demand
- Ability to come into the office for meetings, trainings and reviews
Desired Qualifications
- Previous consumer lending experience
- Bachelor's Degree in Business, Finance or related field
- Prior customer service experience or call-center experience
- Foreign language fluency
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