Loan Servicing Specialist I - Payments
$41,600–$49,920 year
HybridCanton, Massachusetts, United States
Job Summary
Process loan and lease transactions through the core system, including payments, payoffs, corrections, fundings, and account maintenance. Prepare residential payoff letters, complete file maintenance, and monitor daily reports while resolving lockbox rejects and posting ACH payments. Balance daily checks, treasurer's checks, debits, credits, and withdrawals by scanning, imaging, and repairing check batches. Respond to member, branch, and internal inquiries, processing escrow transactions and warranty requests while identifying and escalating discrepancies. Maintain accurate records following internal controls and regulatory requirements. This detail-focused role supports residential loan servicing at Arise Financial, formerly Rockland FCU, ensuring smooth operations behind the scenes.
Required Qualifications
- High school diploma or equivalent
- Flexibility to work occasional evenings or weekends based on business needs
Desired Qualifications
- 1–3 years of banking, loan servicing, financial services, or related experience
- Basic understanding of loan servicing processes, payments, payoffs, and account maintenance
- Strong attention to detail and accuracy, particularly when processing financial transactions and balancing accounts
- Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines
- Ability to work independently while also collaborating effectively with members and colleagues across the organization
- Strong communication and customer service skills with a professional and courteous approach
- Proficiency with Microsoft Word and Excel
- Ability to follow established procedures, maintain confidentiality, and comply with applicable policies and regulatory requirements
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.