Loan Servicing Specialist I/II/III/Sr.

Job Summary

Required Qualifications

• •Ability to use a personal computer with a working knowledge of Microsoft Office applications such as Excel, Word, PowerPoint, and Outlook.
• •Ability to communicate effectively to include strong verbal, listening, and writing skills.
• •Must be organized and detail oriented with the ability to multi-task and work in a high-paced environment.
• •Ability to interface with staff, members, dealers, and vendors in a courteous and professional manner.
• •Must arrive for work on time and follow established rules and procedures.
• •Must collaborate and interact effectively with co-workers, including upper management.
• •Excellent analytical skills with the ability to compute basic mathematical equations and ratios.
• •Demonstrate problem-solving skills.
• •Ability to work independently with focus.
• •The experience as acquired from a high school diploma or equivalent plus one (1) or more years of general clerical or administrative experience, preferably in a financial institution or dealer setting.
• •Knowledge of lending terminology and documents.
• •Ability to clearly and effectively cross-train department staff.
• •Experience in financial core system required.
• •Understanding of lending-related regulatory requirements or programs to include, but not limited to, CCPA, ECOA (Reg B), TIL (Reg Z), ADA, AML, BSA, FCRA (Reg V), FHA, GLBA, UDCP (Reg AA), and elder abuse.
• •A strong working knowledge of insurance claim processing.
• •Ability to analyze, substantiate, and articulate complex financial transactions.
• •Must be able to work in multiple GLs with the ability to research, balance, and reconcile entries.
• •Ability to interpret credit bureaus with an understanding of credit composition and FCRA (Reg V).

Desired Qualifications

• •Must be able to effectively operate a printer, fax, copier, scanner, and phone.
• •Should always display a positive attitude and professional appearance.
• •Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
• •Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
• •Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
• •Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
• •Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
• •Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and values the differences of others, including but not limited to national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's s...
• •Values and shows appreciation for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility, and fairness. Makes each employee feel valued and supported for their unique qualities.
• •The experience as acquired from a high school diploma or equivalent two to four (2–4) or more years of previous lending experience or demonstrated superior performance.
• •Experience in Epysis Symitar preferred.
• •The experience as acquired from a high school diploma or equivalent plus six to eight (6–8) or more years of previous lending experience or demonstrated superior performance.
• •The experience as acquired from a high school diploma or equivalent plus twelve (12) or more years of previous lending experience or demonstrated superior performance.