Loan Servicing Manager
On-site · Riverside, California, United States or Encinitas, California, United States
Job Summary
Senior Loan Servicing Manager (Hands-On / Individual Contributor): Own the full loan servicing lifecycle from boarding through payoff with hands-on execution. Manage payments, advances, loan modifications, and payoff demands; support CRE and construction lending draws; maintain tickler tracking, insurance, UCC filings, and collateral requirements; ensure accurate loan booking, funding, and data integrity; respond to borrower inquiries and collaborate with Title, Loan Officers, Credit, Accounting, and Legal on cross-functional workflows. Support internal audits and regulatory examinations; identify process improvements, automation opportunities (FISERV and related systems); develop scalable procedures and KPIs; provide overlap support to Loan Processing; and pursue growth into leadership as the bank expands.
Required Qualifications
- 7+ years of bank or lending operations experience, with strong loan servicing concentration
- Experience supporting CRE and construction lending portfolios
- Strong understanding of collateral perfection, UCCs, insurance tracking, and loan documentation
- Experience preparing for audits and regulatory exams
- Working knowledge of entity structures and state filing requirements
- Strong attention to detail with excellent analytical and organizational skills
- Experience with FISERV or similar core system preferred
- Experience with LaserPro or similar documentation system preferred
- Ability to manage full loan servicing lifecycle hands-on
- Openness to growth into leadership as the bank expands
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