Loan Servicing Manager – Equipment Finance
On-site · Chicago, Illinois, United States or Manila, Metro Manila, Philippines
Job Summary
Lead and develop a loan servicing team to deliver high-quality portfolio servicing with strong operational controls. Oversee interpretation of loan documents and on-time execution across servicing workflows and deadlines. Drive continuous improvement, mentor future leaders, resolve complex issues with stakeholders, and implement processes, controls, policies, and procedures to enhance efficiency, quality, and risk. Champion adoption of new tools; collaborate with product/operations leadership and senior management to achieve business objectives; participate in long-term planning and budgeting; ensure regulatory compliance and audit readiness; maintain excellence in customer service and accurate system-of-record maintenance for the portfolio.
Required Qualifications
- Bachelor's degree or equivalent practical experience in banking or financial services
- Minimum seven years of management experience in loan servicing operations or customer service within financial services
- Proven experience leading diverse teams to drive performance and continuous improvement in a financial services environment
- Advanced proficiency in conflict management with a record of resolving complex issues with stakeholders
- Expertise in strategic planning, making impactful decisions aligned to long-term organizational goals
- Experience designing and implementing work processes with measurable efficiency, quality, and risk outcomes
- Strong analytical and problem-solving skills; ability to multi-task in a high-paced, detail-oriented environment
- Excellent verbal and written communication and customer de-escalation skills
- Proficiency with Microsoft software tools
- Demonstrated ability to mentor and develop future leaders through coaching and feedback
- Deep understanding of loan servicing and lending services, including interpreting loan documents and managing deadlines
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