Loan Origin Senior Officer
$70,000–$75,000 year
On-siteLos Angeles, California, United States
Los Angeles, California, United StatesOn-siteFull Time$70,000–$75,000 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Manage loan operations by preparing documentation, processing closings, funding, and boarding, and uploading signed files to Global Wave. Supervise staff workflows, review daily non-post accounts, and troubleshoot system or processing issues. Act as a liaison between lending departments to ensure information accuracy while resolving escalated customer service inquiries. Maintain loan system accuracy for new loans, renewals, and extensions, and assist with department procedures and vendor management. Provide training and mentoring to team members for career growth.
Required Qualifications
- Extensive knowledge in Loan Operations policies and procedures
- Extensive knowledge of banking, regulations, and State/Federal Regulations
- Extensive knowledge in Fiserv System
- Experience with loan database software (Navigator) and loan documentation program (Laser Pro)
- Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct
- Organizational ability with strong supervisory and management skills
- Ability to study and apply new information
- Ability to work accurately with close attention to detail
- Ability to maintain confidentiality of sensitive information
- Ability to work with co-workers, customers, punctuality, and accuracy
- Possess a work ethic that includes neatness, punctuality, and accuracy
- Exhibit a professional, businesslike appearance and demeanor
- Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone
- Ability to respond effectively to the most sensitive inquiries or customer complaints
- Ability to interact effectively with all levels of Bank personnel, departments, and customers
Desired Qualifications
- Ability to remain flexible to adapt to changes in the work environment
- Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members
- Ability to interact effectively and efficiently with internal and external auditors
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