Loan Officer
$37,440,000–$45,760,000 year
On-siteMoline, Illinois, United States
Job Summary
Connect with existing and prospective members through phone, email, text, and chat to assist with lending, new accounts, and other financial needs. Interview members, review credit information, and complete consumer loan applications while guiding them toward the best lending solution before submitting to Underwriting. Open memberships, deposit accounts, CDs, IRAs, and commercial accounts by gathering required documentation and following established procedures. Make sound decisions within established authority regarding fee refunds, new accounts, debit card privileges, and other account needs. Maintain knowledge of products, services, promotions, policies, and procedures while protecting member information and meeting all security, verification, and compliance requirements. Participate in training, meetings, and projects while actively pursuing continued learning and professional development.
Required Qualifications
- High school diploma or equivalent
- One or more years of financial lending experience or call-center experience in a sales-focused environment
- Strong verbal and written communication skills across phone and digital channels
- A professional and positive approach, including the ability to manage challenging conversations effectively
- A sense of urgency when responding to members while maintaining strong attention to detail and accuracy
- The ability to organize, prioritize, and manage multiple responsibilities
- Sound judgment and the ability to recommend solutions that support both the member and the credit union
- A collaborative, goal-oriented attitude and the ability to adapt positively to change
- Up to 10 lbs lifting
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