Loan Officer Assistant
On-siteNorcross, Georgia, United States
Job Summary
Act as a liaison between the Loan Officer, borrowers, and operations to ensure clear communication for smooth closing transactions. Assist the Loan Officer with collection of missing documentation from borrowers, work with the Processor to clear loan conditions, and order verification of employment. Update the Loan Officer on condition status and copy them on correspondence and requests. Manage client and referral partner databases, stack files for processing, and perform basic office functions including phone calls, scheduling, and copying. Maintain compliance with company policies and procedures. Requires two years of mortgage lending experience, proficiency in data entry and Microsoft Office, and strong communication skills. Fluency in a second language is desirable.
Required Qualifications
- High school diploma or equivalent
- at least two years of experience in Mortgage lending or related field
- Ability to manage multiple priorities
- strong detail orientation
- highly organized
- Works with a strong sense of urgency and responsiveness
- Proficiency with data entry
- PDF software programs
- Microsoft Word
- Excel
- Strong verbal and written communication skills
- Basic math skills
- Ethical, with a commitment to company values
- Fluency in English language (written, oral, spoken)
Desired Qualifications
- Passionate about delivering excellence in customer service
- Demonstrated patience and professionalism when interacting with both internal and external customers
- High school diploma or equivalent is preferred
- fluency in a second language
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