Loan Officer Assistant (Franklin, TN)
On-siteFranklin, Tennessee, United States
Job Summary
Answer phones, schedule meetings, and collect client documentation to guide borrowers from application through closing. Request disclosures, order appraisals, and open escrow while reviewing income analysis and submitting loan documentation to processing. Gather Loan Agent conditions, order preliminary title reports, and submit rapid rescore requests. Serve as the main point of contact for clients, ensuring prompt responses via email and phone. Drive the loan process to keep borrowers, third parties, processing, and underwriting on track for on-time closings and deadlines. Learn new products and strategies to improve customer experience and internal efficiency. Work onsite at the Franklin, TN branch in a fast-paced environment with flexibility for overtime.
Required Qualifications
- Must be able to work onsite at our Franklin, TN branch office
- Flexibility to work overtime to meet project deadlines
- Familiarity with mortgage terminology and loan processes
- Comfortable using Microsoft Office (Word, Excel, Outlook)
- Strong communication skills and a customer-first mindset
- Highly organized with great attention to detail
- Able to thrive in a fast-paced, ever-changing environment
- Professional, dependable, and able to handle sensitive information with care
Desired Qualifications
- 2years of experience in the mortgage industry preferred but not required
- Experience with Point software is a plus
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