Loan Modification Title Associate, Default Services- Loan Modification Solutions
RemoteUnited States
Job Summary
Open national title orders and assist with setting up new clients. Provide daily reporting of new orders and communicate with the business unit regarding turnaround times. Address inquiries and feedback from clients, internal staff, and management companies professionally and in a timely manner. Serve as the primary contact for client escalation issues. Maintain open communication with internal staff and management while ensuring quality standards are met. Work in a fast-paced environment requiring multitasking across multiple systems. Join ServiceLink, a top provider in the mortgage services industry, to drive operational efficiency and client satisfaction.
Required Qualifications
- High School diploma or equivalent
- 1+ years' experience of administrative work and customer service
- Knowledge of real estate, title insurance industry, and vendor management
- Proven customer service skills
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products
Desired Qualifications
- A penchant for excellence
- Strong attention to detail
- The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once
- Excellent verbal and written communication skills
- The ability to quickly learn new skills, processes and procedures
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