Loan Agency Servicing - Associate
On-site · Singapore, Singapore
Job Summary
Loan Servicing Associate II in APAC Wholesale Lending Services manages a portfolio of syndicated loans, interpreting complex credit agreements and coordinating servicing activities (funding, drawdowns, rollovers, repayments, and interest/fee payments) while calculating accruals, reconciling cash flows, and ensuring settlements accuracy. Performs quality control on new deals, restructures, and amendments; administers cash flow settlements and monitoring, and supports process improvements and automation across regional and global teams. The role requires collaboration with borrowers, lender groups, deal teams, and legal, plus strong time management, stakeholder management, attention to detail, and ownership to drive client satisfaction and operational excellence.
Required Qualifications
- Bachelor's degree
- Minimum 5 years of experience in agency loan servicing or loan operations in banking or financial services
- Ability to collaborate across functions to ensure smooth client service operations
- Proven time management and organizational skills, with the ability to handle multiple priorities in a fast-paced environment
- Experience identifying and resolving conflicts within teams and business decisions
- Proactive problem-solver with sharp attention to detail and a strong sense of ownership
- Awareness of operational risks across the lending lifecycle, with the ability to identify and mitigate potential issues
- Self-starter who works independently and drives results within a team setting
- Experience developing strategies to improve client satisfaction and service delivery
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