Loan Agency Operations Manager
On-siteLondon, England, United Kingdom
EXPIREDLondon, England, United KingdomOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Lead the London Loan Agency Operations team by managing daily client and loan transaction administration, overseeing approval of key activities including rollovers, drawdowns, and syndications, and ensuring robust control environments through dual-control processes. Provide line management for team members, support employee development via performance reviews, and act as a subject matter expert for the operational platform while resolving complex transaction escalations. Drive continuous improvement across the operating model and maintain documented procedures to reduce key person dependency risk.
Required Qualifications
- 7 years plus Loan Agency, Loan Administration or closely related loan operations experience
- High level of familiarity with standard loan facility documentation (e.g. LMA)
- Track record of successfully managing loan operations teams
- Extensive loan administration experience in relation to full range of loan event processing
- Ability to manage daily operational activity, prioritise competing deliverables and allocate work effectively against deadlines
- Experience maintaining and enhancing control environments, procedures, checklists and operational governance
- Ability to identify operational risks, process weaknesses and improvement opportunities, and to support practical change delivery
- Experience of employee development and performance management
- Strong client service mindset, with the ability to balance commercial responsiveness, operational discipline and risk management
- Excellent communication skills, with the ability to engage confidently with clients, lenders, internal stakeholders and senior management
- Ability to deploy good judgement in respect to escalation of client and transaction issues, ability to proactively resolve complex matters
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