Load Planner (Supply Chain/Logistics)

Load Planners coordinate freight movement, plan and optimize shipments using Transportation Manager System (TMS), tender freight to third-party carriers, and provide visibility to management and customers by tracking shipments and resolving operational issues. Responsibilities include load-building, securing carrier coverage, appointment setting, managing email communications, providing excellent customer service to assigned accounts, handling call center/shared email responsibilities, recovering customer loads, completing daily logs and trackers, and delivering detailed instructions to colleagues across shifts. Skills emphasized include freight planning, carrier coordination, issue troubleshooting, customer service, data entry in TMS, and proactive communication across internal/external teams.