LN Venues, Operations Manager - North Island Credit Union Amphitheatre
$69,000–$87,000 year
On-site · Chula Vista, California, United States
Job Summary
Operations Manager role at Live Nation’s North Island Credit Union Amphitheatre overseeing venue operations, maintenance, staffing, and Day of Show activities. Responsible for recruiting and supervising multi-department staff (security, maintenance, cleaning, ushers/ticket takers), managing overhead and maintenance budgets, coordinating with General Manager on annual operations budgets, handling incident reports and investigations, ensuring equipment readiness (traffic/crowd control devices), enforcing Live Nation policies, developing seasonal staff recruitment and onboarding programs, and managing relationships with police, fire, and other municipal departments. Manages subcontractors and third-party vendors for safe, efficient events; handles payroll approvals for in-house departments; ensures compliance with applicable policies and governmental reporting. Requires leadership across multiple departments, strong communication, and hands-on onsite presence for day-of-show and non-show operations; logistics include scheduling, training, vendor coordination, and safeguarding guest and employee safety. Beneficial experience with Workday/timekeeping and overall venue operations knowledge.
Required Qualifications
- Minimum two years’ experience as House/Operations Manager or a comparable role
- Experience dealing with police and public officials
- Demonstrated experience managing multiple departments (Security, Ticket Takers/Ushers, etc.)
- Experience creating and managing operating budgets and payroll for in-house departments
- Onboarding and training of event staff (seasonal and in-sourced)
- Ability to prepare and file governmental reports and compliance documents
- Strong computer skills (Word, Excel, Outlook); Workday/timekeeping a plus
- Excellent oral and written communication skills
- On-site presence for day-of-show and non-show operations
- Ability to coordinate with municipal agencies and third-party vendors
- Commitment to safety and guest experience
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