LN Venues, Box Office Manager - Everwise Amphitheater
On-siteNoblesville, Indiana, United States
Job Summary
Oversee daily box office operations at assigned venues, serving as the primary contact for ticketing matters and managing staff recruitment, training, and scheduling. Cultivate professional relationships with promoters, partners, and guests while ensuring strict adherence to company policies during live events. Build and maintain events in ticketing software, collaborate with internal teams on programming and holds, monitor inventory, and partner with the pricing team to optimize revenue. Maintain accurate accounting records, perform daily safe reconciliations, and prepare settlement reports. Monitor ticketing systems and implement new technologies like TM1 Entry and Sales. Work evening and weekend hours based on business needs.
Required Qualifications
- Bachelor's degree from an accredited university or comparable work experience
- 2-3 years' experience as a Box Office manager or representative, including management level work experience
- Strong knowledge of customer service, computer operations, and accounting/cash management procedures
- Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
- Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
- Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- Ability to communicate respectfully with diplomacy across all levels of business is essential
- Excellent oral and written communication skills
- Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
- Ability to work evening and weekend hours, based on the needs of daily business operations
- Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
- Travel may be required for this position
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