LMS Manager, Digital Learning Operations
$85,000–$95,000 year
HybridBethesda, Maryland, United States
Job Summary
Facilitate ASHP's online educational programming by serving on the LMS customer support team, managing quality assurance for eLearning initiatives, and overseeing digital continuing education applications. Build and run report requests using Personify and LMS databases, provide monthly statistic updates, and manage national meeting setup including session entries in the LMS and Personify Transcripts. Maintain website pages, advise on LMS and Personify integrations, and guide development of new technologies across various content authoring systems. Interact with vendors, accrediting bodies, and partners to troubleshoot issues while managing multiple projects and deadlines in a fast-paced environment.
Required Qualifications
- minimum of a degree
- working knowledge of the theories and principles of a relevant field or discipline in online content management
- 5 or more years' of experience in learning technology or LMS administration
- Ability to serve on cross-functional teams
- Ability to work collaboratively with staff to ensure ongoing productive relationships
- Ability to manage many projects, tasks, and deadlines at once
- Ability to work independently with minimal supervision
- Strong problem-solving and trouble-shooting skills
- Strong oral and written communication skills
- Thrives in a high-production, fast-paced environment
- Extensive knowledge of Microsoft Office, with a strong emphasis on Microsoft Excel
- Working knowledge of authoring tools such as Captivate, Articulate, Camtasia, etc.
- Extensive knowledge of LMS's, their User Interfaces, and their application programming interface (API) integrations
- Ability to travel 1 to 3 times per year domestically to attend ASHP's conferences
Desired Qualifications
- MySQL or other code writing experience a plus
- Experience working with an AMS; Personify experience a plus
- Experience working with online content building tools
- Working knowledge of HTML
- more advanced knowledge and knowledge of other coding languages a plus
- Working knowledge of Google Analytics
- Video editing experience a plus but not required
- Pharmacy education experience a plus but not required
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