Lloyds Banking Group Customer Support - Workington

Part-time Customer Support role in branch-based Lloyds Banking Group and Halifax locations, 21 hours per week (including Saturdays). You'll provide face-to-face support to customers, handling everyday banking tasks while guiding and reassuring customers through important moments (bereavement, fraud, vulnerable customers) and promoting digital services. You’ll help customers use online and mobile banking, build relationships, and identify opportunities to connect customers with the right products. The role emphasizes being calm under pressure, adaptable, empathetic, and customer-focused, with potential progression into other channels (phone, online, web chat, video, social media) as you grow. Training will be provided, and a comprehensive benefits package is highlighted. This is a part-time position with salary £15,720 rising to £16,120 after 6 months (annualized in GBP).