Lloyds Banking Group Customer Support - Rotherham & Doncaster
$23,580–$24,255 year
On-siteDoncaster, England, United Kingdom or Rotherham, England, United Kingdom
Job Summary
Provide face-to-face customer support at Lloyds and Halifax branches, handling everyday banking tasks while assisting customers through critical moments like bereavement, fraud concerns, or digital banking challenges. Adapt to diverse needs by promoting digital services and guiding customers to use online and mobile banking independently. Recognize opportunities to connect clients with appropriate products and services. Maintain a calm, empathetic demeanor under pressure to build trust and resolve queries effectively. Work 31.5 hours weekly across rotating patterns including weekday shifts and a Saturday slot. Gain foundational experience within our Skill Progression Framework, with potential progression into specialist areas such as digital, operations, fraud, or financial planning.
Required Qualifications
- A minimum of 12 months customer service experience
- A people person – You'll be honest and genuine, caring about helping people with their finances
- The ability to quickly build relationships to give customers a fantastic experience
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
- The commitment to deliver on your promises and going above and beyond for your customer
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
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