Lloyds Banking Group Customer Support - Rotherham & Doncaster
$23,580–$24,255 year
On-siteDoncaster, England, United Kingdom or Rotherham, England, United Kingdom
Job Summary
Provide face-to-face support to customers in branch settings, handling everyday banking tasks while offering reassurance and guidance during critical moments such as bereavement, fraud concerns, or digital banking challenges. Adapt to diverse customer needs by promoting digital services and helping users operate independently on online and mobile platforms. Collaborate with colleagues to resolve queries with care and integrity, building relationships that foster customer confidence in the service. This part-time role spans 31.5 hours weekly across Rotherham and Doncaster branches, with a salary of £23,580 rising to £24,255 after six months. Applicants require at least 12 months of customer service experience.
Required Qualifications
- A minimum of 12 months customer service experience
- A people person – You'll be honest and genuine, caring about helping people with their finances
- The ability to quickly build relationships to give customers a fantastic experience
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
- The commitment to deliver on your promises and going above and beyond for your customer
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
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