Lloyds Banking Group Customer Support - Liverpool
$26,200–$26,200 year
On-siteLiverpool, England, United Kingdom
Job Summary
Provide face-to-face support to customers in Lloyds and Halifax branches, offering reassurance, guidance, and practical assistance during critical moments such as bereavement or fraud concerns. Adapt to diverse customer needs by promoting digital services and helping individuals use online and mobile banking independently. Recognize opportunities to connect clients with appropriate products while maintaining calm under pressure and demonstrating empathy. Collaborate closely with colleagues to ensure customer needs are met and resolve queries with care and integrity. This part-time role involves 17.5 hours per week, including Saturdays, with a salary starting at £13,100 and progressing to £13,475 after six months.
Required Qualifications
- A minimum of 12 months customer service experience
- A people person – You'll be honest and genuine, caring about helping people with their finances
- The ability to quickly build relationships to give customers a fantastic experience
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity
- The commitment to deliver on your promises and going above and beyond for your customer
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met
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