Lloyds Banking Group Customer Support - Canterbury

Part-time Customer Support role across Lloyds Banking Group branches in Canterbury (and nearby Guildford) requiring 28 hours per week including Saturdays. You’ll start in a branch, delivering face-to-face support to customers, handling everyday banking tasks, and assisting customers through important moments such as bereavement, fraud concerns, and building confidence with digital banking. You'll promote online and mobile banking, help customers use digital services independently, and identify opportunities to connect customers with the right products and services. Key traits include being calm under pressure, adaptable, empathetic, and a genuine team player who collaborates with colleagues to meet customer needs. The role offers potential progression into other areas of the Group and a chance to develop through a structured Skill Progression Framework. Prior experience in customer service is required, with a focus on delivering a high-quality customer experience in a part-time, branch-based setting.