Live Ops Manager
On-siteBengaluru, Karnataka, India
Job Summary
Build, plan, execute, and implement offers, events, cosmetic content, and other live content while providing live service excellence to players. Collaborate with PMs, Content Designers, QV, marketing, and production teams to ensure content releases, event pacing, and communication meet the highest standards. Review and suggest implementation optimizations by combining expert knowledge of the game's content with understanding of players' engagement and spend drivers. Handle TIDs and localization, configure live events, and provide detailed documentation of events and campaigns. Communicate effectively with PMs, Designers, DDs, artists, and other team members to coordinate solutions across disciplines. Maintain high attention to detail and solve problems quickly during live configurations in a fast-paced environment.
Required Qualifications
- Attention to detail & highly organized
- Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines
- Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly
- Excellent oral and written communication skills
- Passionate about games, what keeps players engaged, and what causes them to spend
- A keen interest in F2P games, or a willingness to get familiar with the space
- Knowledge or willingness to learn tools like JIRA, Excel
Desired Qualifications
- Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools
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