Live Chat Specialist

Live chat-first support role for Street Group’s Street.co.uk platform, acting as the first point of contact for agents and clients, handling product queries, escalating technical issues to engineering, and driving client value through proactive product feedback and adoption. Responsibilities include owning product knowledge, responding to queries via live chat (and email/phone/video when needed), determining when to escalate to engineering, ensuring clients gain maximum value from product updates, and communicating feedback to the right teams. Candidate should have commercial experience in live chat or IT support, strong written and verbal communication, and the ability to manage multiple tasks calmly in a fast-paced, autonomous environment.