Live Chat Operator
$47,840–$52,000 year
RemoteUnited States
Job Summary
Engage with members via live chat to address inquiries, provide information, and offer support on services, technical issues, and energy-related initiatives. Deliver accurate details regarding CKEnergy programs while guiding members through troubleshooting steps and resolving issues within the platform, escalating as needed. Maintain detailed records of interactions and educate members on energy-saving practices, billing processes, and available resources. Collaborate with cross-functional teams to improve live chat processes and enhance the member experience. This remote role requires a high school diploma, proven experience in customer service, and strong written communication skills. Join CKEnergy to contribute to reliable, affordable, and sustainable energy solutions for our region.
Required Qualifications
- High school diploma or equivalent
- Proven experience as a live chat operator or in a customer service role
- Excellent written communication skills with the ability to convey technical information clearly
- Familiarity with live chat systems
- Proficiency in multitasking during real-time interactions
- Strong problem-solving skills
- Ability to adapt to a fast-paced environment
- Commitment to delivering exceptional customer service
Desired Qualifications
- Additional education
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.