Linux Deskside Support Technician
On-siteAlbuquerque, New Mexico, United States
Job Summary
Configure, operate, and maintain information processing systems for computing hardware and software across unclassified and classified environments. Respond to service requests and incident management services, resolving complex technical issues escalated from Tier I and II technicians. Provide advanced troubleshooting for Windows, Macintosh, Linux, and virtual desktops, while setting up video conference equipment. Establish security controls, document ticket resolutions in the call tracking system, and contribute to knowledgebase articles. Analyze performance statistics to support tuning and optimization activities, ensuring proper configuration and monitoring of assigned systems. Coordinate with third-party providers to maintain equipment and software integrity.
Required Qualifications
- HS Diploma and a minimum 2 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties
- Ability to obtain & maintain a U.S. Dept. of Energy Clearance
- U.S. Citizenship
- Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications
- 6 months of customer help desk experience
- Ability to type 35 WPM
- Experience in the current customer environment
- Experience with ServiceNow
- Experience with KCS methodology
- Ability to type 50+ WPM
Desired Qualifications
- Associates Degree or bachelor's degree in information technology, or related discipline
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