Lien Resolution Agency Manager
$80,000–$120,000 year
RemoteUnited States
Job Summary
Collaborate with department leadership on resolution strategy and protocol formation based on project requirements and client directives. Coordinate with lien resolution operations teams regarding milestones, deliverables, and timeframes for health plan agencies, while tracking progress to ensure program requirements and internal service level standards are met. Create and maintain a master directory of health plan agency profiles, integrating items into operational applications and serving as the authorized representative for agency portal access. Maintain regular communications and own relationship meeting coordination to ensure protocol adherence and proactive issue identification. Assist other operations team members with report production and participate in meetings with the tech/development team regarding portal build-out and tool implementation.
Required Qualifications
- 3–5 years of experience managing relationships with external stakeholders such as government agencies, health plans, or managed care organizations, within lien resolution, Medicare/Medicaid coordination, or healthcare revenue cycle operations
- Experience working with technical data and resolving data-related issues with internal teams
- Effective cross-functional collaborator across legal, operations, and technical teams
- Strong problem-solving skills and comfort navigating ambiguity with minimal oversight
- Highly organized and detail-oriented, with a commitment to accuracy and follow-through
- Clear, professional communication skills with the ability to engage internal teams and external agency partners
- Team-oriented and adaptable, with the ability to thrive in a fast-paced, remote environment
- Willingness to travel minimally (1–2 times per year) as required
- Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future
Desired Qualifications
- Bachelor's degree or equivalent experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.