Licensed Telesales Supervisor
RemoteUnited States
Job Summary
Lead and motivate a remote team of telesales agents by monitoring KPIs, holding members accountable for performance targets, and providing real-time coaching on behaviors that drive sales outcomes. Analyze call performance, conversion rates, and pipelines to identify growth opportunities while ensuring compliance with policies, procedures, and applicable regulations. Set priorities for daily, weekly, and monthly activities to ensure quality, adherence, service levels, and AHT goals are met. Assist with escalated calls, issue resolution, and team schedule management in partnership with Workforce Management. Review and evaluate team calls regularly to maintain quality standards.
Required Qualifications
- Active resident Health Producer License
- Minimum of one-year recent experience as a call center supervisor, leading a team of licensed health insurance agents
- Proven ability to coach and manage employee performance using call center KPIs
- Strong technical skills, including Windows-based systems and call center software
- Excellent verbal and written communication skills
- High School Diploma or equivalent
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.