Licensed Practical Nurse or Medical Assistant
On-siteOxford, Ohio, United States
Job Summary
Coordinate primary care rooming, clinical procedures, and both adult and pediatric patient care, including immunizations, venipuncture, point-of-care testing, and retinal imaging. Document all aspects of care accurately, manage MyChart and patient messages, and follow scheduling decision trees while ensuring proper use of clinical equipment. Participate in patient-centered medical home activities by reviewing charts for gaps in care, supporting outreach, completing pre-visit planning, and attending daily huddles. Educate patients on wellness and chronic disease management, facilitating follow-up appointments and referrals. This role supports longitudinal patient care through post-ED and post-inpatient outreach, collaboration with RNs and pharmacists, and adherence to TriHealth SERVE Standards. Full-time, M-F schedule with competitive shift differentials and comprehensive benefits available.
Required Qualifications
- Graduate of an approved technical, professional, or vocational program in Healthcare
- Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)
- Knowledge of EMR
- 3-4 years experience Clinical Healthcare
- Must have strong skills in clinical care, customer service, communication, and teamwork
- Must be able to lift 50+ Lbs
- Must be able to lift 11-50 Lbs
- Must be able to lift <10 Lbs
- Must be able to climb
- Must be able to kneel
- Must be able to stoop
- Must be able to pull
- Must be able to push
- Must be able to reach
- Must be able to read
- Must be able to sit
- Must be able to stand
- Must be able to think/reason
- Must be able to use hands
- Must have color vision
- Must be able to walk
- Must be able to concentrate
- Must be able to hear conversation
- Must be able to make quick decisions based on well thought out consequences/results
- Must be able to coordinate messages through electronic portals
- Must be able to manage MyChart and patient messages
- Must be able to complete required training
- Must be able to identify at-risk patients
- Must be able to complete pre-visit planning
- Must be able to attend daily huddles
- Must be able to promote wellness and prevention
- Must be able to apply knowledge of population health and value-based care
- Must be able to use quality metrics for wellness and chronic disease management
- Must be able to support longitudinal patient care through post-ED and post-inpatient outreach
- Must be able to collaborate with RNs, Social Workers, CHWs, and pharmacists
- Must be able to educate and coach patients on wellness and chronic disease management
- Must be able to facilitate follow-up appointments, referrals, and ongoing care coordination
- Must be able to welcome everyone by making eye contact, greeting with a smile, and saying hello
- Must be able to acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Must be able to refrain from using cell phones for personal reasons in public spaces or patient care areas
- Must be able to recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Must be able to offer patients and guests priority when waiting (lines, elevators)
- Must be able to work on improving quality, safety, and service
- Must be able to respect cultural and spiritual differences and honor individual preferences
- Must be able to respect everyone's opinion and contribution, regardless of title/role
- Must be able to speak positively about my team members and other departments in front of patients and guests
- Must be able to value the time of others by striving to be on time, prepared and actively participating
- Must be able to pick up trash, ensuring the physical environment is clean and safe
- Must be able to be a good steward of our resources, using supplies and equipment efficiently and effectively
- Must be able to acknowledge wins and frequently thank team members and others for contributions
- Must be able to show courtesy and compassion with customers, team members and the community
Desired Qualifications
- Healthcare clinical experience preferred physician practice or related field
- Equivalent experience accepted in lieu of degree
- Medical office flow, especially the clerical/front office tasks
- Practice management software and medical coding/billing
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