Licensed P&C Insurance Agent Openings (Full-Time)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Wichita, Kansas, United StatesOn-siteFull Time$22,880–$29,120 yearLicense Or CertificationLarge
Full TimeLicense Or CertificationLarge
Job Summary
Handle inbound and outbound contacts to resolve support issues, sell new insurance products, and assist with complex payments, policy changes, and vehicle additions. Listen to customers, understand their needs, and make product recommendations while accurately documenting orders in appropriate systems. Utilize documented knowledge articles to achieve first contact resolution and coordinate with departments to resolve escalated issues. Attend meetings and training to stay current on program knowledge, systems, and processes.
Required Qualifications
- Licensed Property & Casualty Insurance Agent
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.