Licensed P&C Insurance Agent Openings (Full-Time)
$14,560–$33,280 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound and outbound contacts in a courteous, timely, and professional manner to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. Provide full lifecycle customer service and sales assistance, including complex payments, policy changes, and coverage selections to meet personal financial needs. Utilize documented knowledge articles to achieve first contact resolution, accurately document orders in appropriate systems, and leverage opportunities to expand customer interactions. Listen to customers, understand their needs, and resolve issues while following required scripts, policies, and procedures. Comply with confidentiality requirements and escalate unresolved matters to appropriate staff. Attend meetings and training to stay current on program knowledge, systems, and processes.
Required Qualifications
- Licensed Property & Casualty Insurance Agent
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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