Licensed Insurance Customer Service Representative (P&C)
RemoteUnited Arab Emirates
Job Summary
Review new policy requests, endorsements, renewals, and customer inquiries. Assist clients with policy changes, endorsements, cancellations, and general servicing requests while preparing insurance quotes and explaining coverage options. Respond to policyholder inquiries, follow up on quotes and renewals, and coordinate with insurance carriers regarding underwriting requirements and coverage questions. Maintain detailed documentation of all interactions and activities within the agency management system to ensure compliance with agency procedures and insurance regulations. This remote role supports U.S.-based insurance agencies in delivering exceptional customer service. Candidates must hold an active U.S. Property & Casualty license and work during U.S. business hours.
Required Qualifications
- Active U.S. Property & Casualty (P&C) Insurance License (resident or non-resident)
- Minimum 1 year of Property & Casualty insurance experience with an insurance agency or carrier
- Experience in Personal Lines, Commercial Lines, or both
- Comfortable handling inbound and outbound calls with policyholders, prospects, and insurance carriers
- Excellent verbal and written English communication skills
- Must be located outside of the United States
- Reliable high-speed internet connection and a dedicated home office
- Strong organizational skills and attention to detail
- Ability to work during U.S. business hours
Desired Qualifications
- Experience supporting both Personal Lines and Commercial Lines
- Familiarity with major U.S. insurance carriers
- Experience using agency management systems such as Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Vertafore, or similar platforms
- Previous experience working remotely for a U.S.-based insurance agency
- Experience supporting multiple insurance producers or agency teams
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