Licensed Insurance Customer Service Representative
$45,000–$48,000 year
On-site · Cleveland, Ohio, United States
Job Summary
Deliver exceptional customer service to existing clients, resolving inquiries with empathy and expertise. Educate policyholders on coverage details, policy changes, and insurance solutions to help them make informed decisions. Identify opportunities to cross-sell and up-sell additional products and services, building stronger client relationships. Maintain accurate records and documentation in compliance with industry standards. Collaborate with a supportive team dedicated to client satisfaction and professional growth.
Required Qualifications
- Active Property & Casualty insurance license (required)
- Strong communication and interpersonal skills
- Passion for educating and helping clients understand their insurance options
- Proven ability to identify opportunities for cross-selling and account expansion
- Attention to detail and commitment to regulatory compliance
- Team-oriented attitude and a drive for continuous improvement
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