Licensed Health Insurance Sales - On site
On-sitePort Saint Lucie, Florida, United States
Job Summary
Handle inbound and outbound customer inquiries with active listening and empathy, aiming to resolve issues on the first call. Respond to varying questions and concerns using web-based tools while appropriately communicating with customers and exercising retention efforts. Work with confidential customer information sensitively, identifying those comparison-shopping to assist with correct price plans. Compassionately manage sensitive situations surrounding healthcare needs, education, and prevention planning. Maintain open-mindedness regarding evolving policies and structured schedules that include a variety of shifts. Possess a home state Life & Health or Health Insurance License, with a high school diploma and at least 6 months of customer service experience.
Required Qualifications
- Possess home state Life & Health, or Health Insurance License
- Able to work on site at Port St Lucie Florida location (not a work-at-home position)
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Demonstrate commitment to following established procedures and be customer service driven
- Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure while remaining focused
- Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Proactive approach to problem-solving with a focus to creating a positive customer experience
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