Licensed Health Insurance Representative
$43,680,000–$47,840,000 year
RemoteUnited States or US
Job Summary
Provide information to customers about healthcare options and insurance policies, helping them select appropriate coverage that fits their needs. Engage with callers to understand requirements, respond to inquiries regarding coverage, benefits, and claims, and resolve concerns about existing policies. Ensure all advice complies with insurance regulations and company policies while maintaining accurate customer documentation. Promote products to meet sales targets and participate in ongoing training to maintain licensure. Work remotely with a wired Ethernet connection, two monitors, and a provided headset, adhering to strict internet speed requirements. Submit to background and drug screening as part of the hiring process.
Required Qualifications
- High school diploma or GED
- Must hold a valid Healthcare Insurance License
- A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
- Two 21" monitors
- A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
- Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems
- You must provide your own headset
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous call center experience is preferred
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent oral and written communication skills
- Strong organizational abilities and interpersonal skills
- Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
- Capable of functioning efficiently in a fast-paced environment
- Dependable in completing assignments and maintaining attendance
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must complete a Level II background and/or security investigation
- Must submit to drug screening
- Must have a wired Ethernet connection with specific speeds
- Must provide own headset
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