Licensed Health Insurance Representative
$43,680,000–$47,840,000 year
RemoteUnited States or US
Job Summary
Provide information to customers about healthcare options and insurance policies, helping them select appropriate coverage that meets their needs. Engage with clients to understand requirements, respond to inquiries regarding coverage, benefits, and claims, and resolve policy concerns while ensuring compliance with regulations. Maintain accurate customer documentation, promote products to meet sales targets, and participate in ongoing training to maintain licensure. Work remotely with a wired Ethernet connection, two monitors, and a personal headset, supporting MCI's global BPO operations in healthcare and financial services.
Required Qualifications
- High school diploma or GED
- Must hold a valid Healthcare Insurance License
- A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
- Two 21" monitors are needed
- A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
- Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems
- You must provide your own headset
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous call center experience is preferred
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent oral and written communication skills
- Strong organizational abilities and interpersonal skills
- Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
- Capable of functioning efficiently in a fast-paced environment
- Dependable in completing assignments and maintaining attendance
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
- Job offers are contingent on background/security investigation results.
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