Licensed Health Insurance Representative
$43,680,000–$47,840,000 year
RemoteUnited States or US
Job Summary
Provide information to customers about various healthcare options and insurance policies, helping them choose the appropriate plan that fits their needs. Engage with callers to understand requirements and deliver high-quality service regarding coverage, benefits, and claims while ensuring all advice complies with insurance regulations. Maintain accurate customer documentation, resolve policy concerns, and promote products to meet sales targets. Keep abreast of changes in healthcare policies and market trends to provide current information. Work closely with team members to ensure cohesive service delivery and participate in ongoing training to maintain licensure and improve skills.
Required Qualifications
- High school diploma or GED
- Must hold a valid Healthcare Insurance License
- A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
- Two 21" monitors
- A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic
- Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems
- You must provide your own headset
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous call center experience is preferred
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent oral and written communication skills
- Strong organizational abilities and interpersonal skills
- Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
- Capable of functioning efficiently in a fast-paced environment
- Dependable in completing assignments and maintaining attendance
Additional Requirements
- Must have a wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
- Two 21” monitors are needed.
- Must provide your own headset.
- Subject to background/security investigation results.
- Must be willing to submit to drug screening.
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