Licensed Customer Service Agent

Licensed Customer Service Agent at Allstate Insurance Agency - John Tunnell in Park Ridge, IL. Responsibilities include assisting clients with policy inquiries and provide expert guidance on insurance products, processing policy changes, renewals, and claims, building and maintaining relationships to meet clients’ needs, educating clients on coverage options and risk management strategies, managing client communications via phone, email, and in-person, collaborating with team members to achieve agency goals and improve customer satisfaction, staying updated on industry trends to provide informed advice, and maintaining accurate records in accordance with agency policies.