Library Security Specialist

Job Summary

Required Qualifications

• •Graduation from an accredited high school or equivalent
• •One (1) year of experience in a field related to the job
• •Valid Texas Driver License
• •Ability to acquire a Valid Texas Class C Driver's License within 90 days of hire date
• •Ability to read, write, and speak fluently in English
• •Knowledge of Federal, State, Local laws, and ordinances
• •Knowledge of city practice, policy, and procedure
• •Knowledge of equity, diversity, and inclusion principles and practices in libraries
• •Skill in oral and written communications
• •Skill in handling multiple tasks and prioritizing
• •Skill in data analysis and problem solving
• •Skill in handling conflict and uncertain situations
• •Skill in using computers and related software, including Microsoft Office products
• •Ability to facilitate discussions and resolve issues
• •Ability to lead and train diverse groups
• •Ability to quickly recognize and analyze irregular events
• •Ability to establish and maintain effective communication and working relationships with city employees and the public
• •Ability to provide high-level customer service
• •Ability to work with people of diverse backgrounds
• •Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed
• •Must be able to drive when necessary to multiple locations as part of regular job duties
• •Must meet City of Austin's Driver Record Evaluation (DRE) requisite
• •Cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months
• •Must be able to attend City of Austin and Austin Public Library training as scheduled
• •Must be able to communicate effectively with law enforcement
• •Must be able to enforce library policies to support a safe and welcoming environment
• •Must be able to provide visible safety and security services for Austin Public Library facilities
• •Must be able to ensure a safe and pleasant environment for employees and patrons
• •Must be able to conduct security patrols at branch locations, other Library facilities, parking lots/garages, and surrounding areas
• •Must be able to report unsafe conditions
• •Must be able to respond to fire alarms, security alarms, and accidents
• •Must be able to contact appropriate emergency personnel
• •Must be able to investigate disturbances
• •Must be able to maintain order and safety of occupants in the event of an emergency
• •Must be able to provide customer service and act as a source of information and assistance to inform the public of information regarding Library services, programming, policy and regulations
• •Must be able to anticipate, de-escalate, and solve problems
• •Must be able to provide reports to appropriate agency
• •Must be able to monitor welfare of security personnel working after-hours, overnight, and at remote assignments
• •Must be able to provide direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas
• •Must be able to issue and enforce Criminal Trespass Notices for violations
• •Must be able to determine if police assistance is needed
• •Must be able to complete and maintain incident reports and other routine documentation
• •Must be able to direct traffic and provide crowd control and security services for after-hours events held by internal and external customers
• •Must be able to transport and safeguard cash pick up and drop offs at all Library locations
• •Must be able to observe surroundings to prevent incidents and policy violations while safeguarding self, others, and the environment
• •Must be able to convey clear information to team members, clients, and the public
• •Must be able to write comprehensive and detailed incident reports
• •Must be able to handle challenging situations effectively using verbal and behavioral techniques
• •Must have knowledge of de-escalation methods
• •Must be able to project friendliness, respect, and approachability
• •Must have knowledge of how to respond in emergencies, including fire safety evacuations, first aid, behavioral, and police encounters
• •Must have familiarity with systems such as Closed-Circuit Television (CCTV), fire suppression systems, badging systems, and digital/biometric security
• •Must be able to make informed decisions based on observations, training, and established policies and procedures
• •Must be able to effectively manage large groups by performing walk-through safety patrols within and outside events
• •Must be able to create reports based on incidents, projects, and assigned tasks

Desired Qualifications

• •Observational skills: Ability to observe surroundings to prevent incidents and policy violations while safeguarding self, others, and the environment
• •Effective Communication: Expert verbal and written communication skills to convey clear information to team members, clients, and the public
• •Ability to write comprehensive and detailed incident reports
• •Conflict Resolution: Skills to handle challenging situations effectively using verbal and behavioral techniques, as well as knowledge of de-escalation methods
• •Customer Service: The position will have daily interactions with coworkers, customers, and the public. Position requires projecting friendliness, respect, and approachability
• •Emergency Response: Knowledge of how to respond in emergencies, including fire safety evacuations, first aid, behavioral, and police encounters
• •Security Systems: Familiarity with systems such as Closed-Circuit Television (CCTV), fire suppression systems, badging systems, and digital/biometric security
• •Decision-Making: Ability to make informed decisions based on observations, training, and established policies and procedures
• •Event Security: Ability to effectively manage large groups by performing walk-through safety patrols within and outside events
• •Driving: You will drive when necessary to multiple locations as part of your regular job duties
• •Safety Compliance: Design, plan, organize training programs, policies, and training schedules for employees on common and specialized security subjects in accordance with all legal, contractual, and company-mandated requirements
• •Reports: Ability to create reports based on incidents, projects, and assigned tasks