Lia Toyota Colonie- Automotive Sales Consultant
$600,000–$1,200,000 year
On-siteSchenectady, New York, United States
Job Summary
Approach, greet, and offer assistance to customers entering the dealership lot or showroom. Develop a strong understanding of automobiles, including features, trim levels, and competitive models. Qualify customers by understanding their requirements to determine the best vehicle and options. Demonstrate and perform walk-arounds, explain features and safety, conduct test drives, and discuss warranties. Overcome objections efficiently to close deals, negotiate, complete pre-sale documents, and work with insurance companies. Set realistic expectations and guide customers through the entire purchasing process. Develop rapport with new and repeat customers to ensure referrals, suggest trade-ins, and respond quickly to inquiries. Follow up with sold and unsold clients through various tools and software. Report to management regarding new deals, objectives, daily activities, and analysis.
Required Qualifications
- Punctual and reliable
- Superior customer service skills
- Willing to work evenings and Saturdays
- Ability to respond well to direction and suggestions of management
- Ability and desire to achieve individual and department goals
- Comfortable speaking with customers over the phone, via email and text, and face-to-face
- Ability to negotiate in accordance with trained method
- Must have a clean and valid driver's license
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