Lia Hyundai Hartford - Automotive Sales Consultant
$50,000–$100,000 year
On-site · Hartford, Connecticut, United States
Job Summary
Lia Hyundai Hartford is seeking an experienced Automotive Sales Consultant to sell new and used vehicles, provide exceptional customer service, and build long-term customer relationships. Responsibilities include greeting customers, qualifying needs, conducting vehicle walk-arounds and test-drives, explaining features and warranties, negotiating to close deals, handling pre-sale documents, coordinating with insurance as needed, following up with customers, and reporting activity to management. Skills emphasized include strong communication (in person, phone, email, and text), negotiation, product knowledge across features and trims, objection handling, and delivering a high-quality CSI. Benefits include medical/dental/vision, 401K with match, training, paid time off, life insurance, discounts, and employee vehicle purchase plans. The role requires evenings/weekends and a valid driver's license.
Required Qualifications
- Punctual and reliable
- Superior customer service skills
- Willing to work evenings and weekends
- Ability to respond well to direction and suggestions of management
- Ability and desire to achieve individual and department goals
- Comfortable speaking with customers over the phone, via email and text, and face-to-face
- Ability to negotiate in accordance with trained method
- Must have a clean and valid driver's license
- Approach, greet, and offer assistance to customers who enter the dealership lot or showroom
- Develop a very strong understanding of automobiles and our offerings; including features, trim levels, capabilities, competitive models, etc.
- Qualify customers by understanding their requirements and interests and using this information to determine the best vehicle and options to fit their needs
- Demonstrate and perform walk-around by successfully explaining features, safety, characteristics; perform test-drives and explain warranties, safety ratings, and fuel mileage
- Overcome objections in a highly efficient manner to close deals; negotiate and ask for deals, complete pre-sale documents, work with customer's insurance companies
- Set realistic expectations with customer and guide them throughout the entire vehicle purchasing process
- Develop strong rapport with new and repeat customers to ensure repeat business and referrals; suggesting trade-ins, responding quickly to customer inquiries, recommending various sales campaigns
- Follow-up with sold and unsold clients through various tools and software
- Report to sales manager and general manager regarding new and pending deals, objectives, daily activities, and analysis
- Medical, Dental and Vision
- 401K Plan with Employer Match
- Continued education, manufacturer hands-on and web-based training
- Paid Time Off
- Paid Weekly
- An employer funded Life Insurance Plan
- Discounts on services and parts
- Employee vehicle purchase plans
- Company provided uniforms
- Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr.
- The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR).
- Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.
- The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY.
- Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.
- We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment.
- We seek those who can help us take our growth and service to the next level.
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