LHM Toyota-BDC-Appointments

Job Summary

Required Qualifications

• •Must be able and willing to receive a high amount of inbound calls
• •Partner with the service department to schedule vehicle service appointments
• •Greet customers and provide information on shuttle schedule if needed
• •Contact and communicate with customers to identify automotive service needs
• •Follow all dealership processes and procedures, high frequency of contact with customers
• •Thorough documentation of all contacts within the customer management system
• •Complete internet lead management service work plans on a daily basis
• •Answer all calls in a prompt, professional and courteous manner
• •Use scripts to collect all pertinent customer information and document in the system accordingly
• •Agents must adhere to Asbury phone scripts
• •Excellent customer service skills and motivation to be successful
• •High volume incoming and outgoing calls, ranging from 50+ calls per day
• •Advanced computer & phone skills
• •Minimum typing 35-40 words per minute at minimum
• •Must be at least eighteen years of age
• •Must be able to pass pre-employment screens (background and drug test)

Desired Qualifications

• •Experience using customer tracking systems to track calls and appointments preferred
• •Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• •Appointment setting experience a plus
• •Able to multi-task in a fast paced environment
• •Various language proficiency is always a plus
• •Team player