Level II Helpdesk Technician
$54,000–$59,200 year
HybridLansing, Michigan, United States
Lansing, Michigan, United StatesHybridFull Time$54,000–$59,200 yearMedium
Full TimeMedium
Job Summary
Manage end client networks remotely, handling proactive environment maintenance, planning updates, and occasional hands-on hardware deployment. Act as an escalation and training resource for the Helpdesk team while assisting account and project teams with upgrades to minimize downtime. Support Microsoft technologies including Windows Server, Exchange, SQL, Active Directory, and Azure, alongside WAN/LAN connectivity and disaster recovery solutions. Update system documentation, communicate incident progress to customers, and train other technicians on troubleshooting techniques and best practices.
Required Qualifications
- 2 + years of experience in a technical field or Customer Service
- Experience working with the following systems/applications: Microsoft Desktop Operating Systems
- Experience working with the following systems/applications: Microsoft Server Operating Systems
- Experience working with the following systems/applications: Microsoft 365
- Experience working with the following systems/applications: Azure
- Experience working with the following systems/applications: InTune
- Experience working with the following systems/applications: Active Directory/Entra ID
- Experience working with the following systems/applications: Microsoft Office Applications
- Experience working with the following systems/applications: PBX/Telephony Services
- Experience working with the following systems/applications: Identity and IdPs
- General TCP/IP networking knowledge including DNS, DHCP, routing, etc.
- Experience working with the following systems/applications: Smart phones/Mobile Devices
- Strong and demonstrable verbal and written communication skills and impeccable grammar
- Superior and demonstrable attention to detail
- Must create well written & understandable documentation
- Ability to follow directions and policies precisely
- Good problem-solving abilities
- Organized and self-motivated
- Must be able to meet deadlines
- Ability to build positive and collaborative relationships
- Must employ excellent patience and listening skills
- Must be able to satisfy CJIS background screening requirements
- Must be able to bring professional references
Desired Qualifications
- Experience with EDR/XDR/MDR
- ConnectWise PSA
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