Level I Helpdesk Technician
$40,000–$55,000 year
On-siteHauppauge, New York, United States
Job Summary
Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing systems like Autotask or Kaseya. Provide technical support for internal staff and external clients by troubleshooting hardware, software, networking, and Microsoft 365 issues. Assist with user onboarding, workstation imaging, and basic device configuration while escalating complex problems with clear documentation. Maintain internal documentation and standard operating procedures. This role requires weekend and holiday rotation participation and a valid driver's license. Acture Solutions is an IT MSP committed to professional growth and meaningful work in a collaborative environment.
Required Qualifications
- High School Diploma or GED
- 0-2 years of IT Support
- Associate's degree in a computer-related field or equivalent experience
- Familiarity with Windows environments
- Familiarity with Microsoft 365
- Familiarity with Active Directory
- Strong written and verbal communication skills
- Ability to manage multiple support requests in a fast-paced environment
- Customer-focused mindset with a willingness to learn and grow
- Weekend and holiday rotation participation
- Basic knowledge of Windows 10/11
- Basic knowledge of Microsoft 365
- Basic knowledge of Azure Active Directory
- Understanding of basic networking concepts (DNS, DHCP, VPN)
- A valid driver's license
- Fingerprinting check
Desired Qualifications
- CompTIA Security +
- Experience with Autotask PSA
- Experience with Kaseya
- Experience with Datto RMM
- Exposure to ticketing systems
- Exposure to remote support tools
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.