Level 3 Support Engineer
HybridBrisbane, Queensland, Australia
EXPIREDBrisbane, Queensland, AustraliaHybridFull Time
Full Time
Job Summary
Manage security incidents, complete advanced ticket escalations, and lead project delivery for system-wide Microsoft Cloud upgrades. Own product development initiatives and mentor Level 1 and 2 engineers within the award-winning Brisbane-based team. Prioritize special projects tailored to client needs while utilizing RMM and ticketing tools to support Microsoft environments. This role offers clear career progression, paid certification support, and work-from-home flexibility for a Level 3 Support Engineer with five years of experience.
Required Qualifications
- 5 years exp in a similar role supporting Microsoft environments
- utilising tools such as RMM & Ticketing systems
- experience delivering project work without guidance and direction
- working on servers
- networking
- cloud migration projects
Desired Qualifications
- a growth mindset
- empathetic and patient
- a natural sense of curiosity
- understand the value of delivering a great customer-experience
- motivated by solving problems and enjoy the process of working through solutions
- a well-developed set of client communication skills to engage with and help clients
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