Level 3 Support Analyst
On-site · Sydney, New South Wales, Australia
Job Summary
Level 3 Support Analyst at Anaplan focusing on resolving complex technical issues for customers; responsibilities include investigating and diagnosing issues, gaining deep product knowledge across the platform (e.g., Grafana), guiding customers through sophisticated technical solutions, raising product bugs, communicating progress to internal teams, leading release reviews, onboarding new features to global Support Teams, documenting investigations, and participating in a 24/7 on-call support rota (approximately 1 weekend in 15). Requires early-career experience (2-3 years) in data analysis, software development/QA, or Level 2/3 support, with a degree in a technical discipline; strong communication skills in English, and familiarity with documentation/training tasks. Preferences include experience with Grafana and cross-functional collaboration across global teams, plus a keen problem-solving mindset.
Required Qualifications
- Degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
- 2-3 years’ experience in data analysis (Excel or similar tools), software development/quality assurance or Level 2/Level 3 technical support
- Experience leading smaller team projects and/or mentoring colleagues
- Professional proficiency in English (Japanese language desirable)
- Experience creating technical documentation and/or training
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.