Level 3 Help Desk Technician
$60,000–$80,000 year
Remote · Pennsauken, New Jersey, United States or United States
Pennsauken, New Jersey, United States or United StatesRemoteFull Time$60,000–$80,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
This Level 3 Help Desk Technician role involves providing Tier 3 technical support, managing service tickets, onboarding users, and collaborating on IT initiatives in a supportive environment.
Required Qualifications
- Strong understanding of Windows 10/11
- Proven ability to troubleshoot complex issues across multiple system layers (hardware, software, and network)
Desired Qualifications
- Familiarity with Windows Server environments (2012–2022)
- Experience supporting Office 365 applications including SharePoint and Exchange
- Working knowledge of networking fundamentals, security best practices, and Excel Macros
Additional Requirements
- No Visa Sponsorship Available for this role
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