Level 2 Technical Support Manager (m/f/d)
HybridMunich, Bavaria, Germany or Frankfurt am Main, Hesse, Germany
Job Summary
Lead and coordinate technical implementations and escalations across customer environments and internal teams while owning and optimizing system integrations for Windows and Linux. Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces to ensure timely resolution, and drive infrastructure scaling initiatives including user growth and performance optimization. Ensure thorough technical documentation, handoffs, and post-incident reviews to strengthen team knowledge, while identifying recurring challenges to collaborate with Product and Engineering on long-term solutions. Fluent in German (C2) with strong English skills for internal communications. Join a fast-growing startup backed by $50M Series A funding, where you help healthcare professionals reclaim time for patient care through AI companions.
Required Qualifications
- Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs)
- Hands-on with Docker, virtualization, web servers, and load balancing
- Sharp troubleshooter across infrastructure, APIs, and complex multi-layered systems
- Strong communicator who turns technical detail into clear, actionable insights
- Proactive, ownership-driven team player who documents, mentors, and solves before issues escalate
- Fluent in German (C2)
- Good English skills for internal communications
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