Level 2 Technical Support Analyst - Simphony Point of Sale (

Address non-technical customer inquiries via phone and electronic channels while providing technical assistance for Electronic Support Services. Set up labs for testing, ensure compliance with standards and procedures, and liaise with internal teams as the primary point of contact for Oracle's Food & Beverage customers. Act as an advocate for customer needs and facilitate communication, including proactive support for key accounts when required. Fluency in English is required, with Spanish skills preferred. This hybrid role involves 20% onsite work in Columbia, MD or Orlando, FL, and 80% remote work within Oracle's Support Services team.