Level 2 Service Desk Engineer
$80,000–$100,000 year
On-siteMaroochydore, Queensland, Australia
Job Summary
Provide proactive and reactive support across diverse client environments by troubleshooting and resolving infrastructure, server, networking, and cloud-related issues. Maintain system continuity through monitoring, maintenance, and preventative support while managing incidents to resolution and keeping clients informed. Accurately maintain tickets, documentation, and time records, acting as an escalation point for complex technical challenges. Mentor junior engineers and collaborate with account managers and project teams to contribute to continuous improvement initiatives. Based in Maroochydore, this Level 2 role requires 3-5+ years of MSP experience with strong skills in Windows Server, Microsoft 365, networking, and virtualization. Join efex, a leading national IT services provider with over 20 local branches, to deliver right-sized solutions that help businesses run more efficiently.
Required Qualifications
- 3-5+ years' experience supporting client environments within an MSP
- Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments
- Take ownership of technical issues and see them through to resolution
- Have excellent communication skills and enjoy working directly with clients
- Are proactive, organised and solutions-focused
- Strong hands-on experience with Windows Server environments
- Microsoft 365 administration and support
- Networking technologies, including firewalls, switching and routing
- Backup and disaster recovery solutions
- VMware and/or Hyper-V
- National Police Check
Desired Qualifications
- Microsoft Azure
- PowerShell scripting
- Endpoint management and MDM platforms
- Cybersecurity technologies and best practices
- IP Telephony and unified communications solutions
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